Job Title: Director of Nursing Operations

Location: Remote

About the Role:

Are you ready to lead and innovate in the world of nurse triage care? We are seeking a Director of Nursing Operations to oversee the performance and management of our after-hours nurse triage contact center. In this pivotal role, you will ensure exceptional quality of care, optimize nursing operations, and leverage cutting-edge technology to enhance patient interactions.

As a strategic leader, you will collaborate across teams to implement process improvements, drive operational efficiency, and foster a culture of excellence. This is a unique opportunity to make a lasting impact on the future of after-hours care delivery.

Key Responsibilities:

• Operational Oversight:
  • Ensure high-quality care delivery aligned with clinical protocols.
  • Monitor nurse performance metrics, including patient wait times and call encounter durations.
  • Implement operational improvements to enhance efficiency and patient satisfaction.
• Process Improvement:
  • Identify and execute initiatives to improve workflows and technology utilization.
  • Collaborate with technology teams to implement system enhancements.
• Leadership & Staff Management:
  • Oversee hiring, training, and performance evaluations of nursing staff.
  • Provide coaching and support for professional development.
  • Develop and manage nurse schedules to meet patient demand and operational needs.
• Compliance & Quality Assurance:
  • Ensure adherence to legal, regulatory, and organizational standards.
  • Evaluate patient care outcomes and address gaps effectively.
• Stakeholder Collaboration:
  • Act as a liaison between nursing, technology, and executive teams.
  • Contribute to strategic planning and service delivery improvements.
• Schedule Flexibility:
  • Provide occasional night and weekend coverage to observe and evaluate after-hours operations.

Qualifications:

• Education:
  • Advanced nursing degree (MSN or higher).
• Experience:
  • Significant clinical experience, particularly in ER or pediatric settings.
  • Proven leadership experience in triage contact center operations.
• Skills:
  • Strong analytical abilities to evaluate metrics and drive improvements.
  • Proficiency in healthcare technology, including triage systems.
  • Exceptional communication and leadership skills.

What We Offer:

• Generous PTO policy.
• Comprehensive health, dental, and vision benefits.
• The opportunity to lead a team and shape the future of nurse triage care.

How to Apply:

If you're a results-driven leader passionate about innovation in healthcare, we'd love to hear from you. Apply today to join our team!

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person's age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.   JOB ID: 150935 #post

Samantha McDermott