Systems Engineer - Cyber

This is a great opportunity to join a well-established company with a proven track record and contribute to a meaningful defense program. If you meet the qualifications and are ready for the challenge, we encourage you to apply!

Clearance: Must be a U.S. citizen with an active SECRET security clearance and the ability to obtain TOP SECRET clearance.

Employee Benefits:

• 401(k) plan
• Comprehensive health insurance
• Generous paid time off (PTO) and 11 paid holidays

Key Responsibilities:

• As part of the platform support team, use tools like Jira Service Manager and vSphere to monitor and ensure the smooth operation of the training platform.
• Follow a structured approach for service design, transition, and operations to make sure IT services meet user requirements.
• Ensure accuracy when entering user information, maintaining a low error rate of less than 5%, and reducing the need for corrections.
• Quickly address IT incidents, identify patterns, and resolve underlying issues.
• Regularly provide detailed reports on request status, resolutions, and overall progress to relevant stakeholders.
• Offer expert technical support for IT, virtual environments, and network systems, solving various technical issues.
• Be proactive and work independently in a fast-moving environment while collaborating with engineers at different levels of experience.
• Effectively manage service requests, ensuring timely resolution and high user satisfaction.

Qualifications:

• Education: Bachelor’s degree in Computer Science, Engineering, or a related field.
• clearance with Full Scope or Counterintelligence (CI) Polygraph.
• Experience: 5-8 years of experience in help desk or IT support operations.

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person's age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.   JOB ID: 148386 #post

Uma Puttalingaiah