Overview: Seeking an experienced and versatile Director of Rooms/ Guest Services Manager to oversee all aspects of a boutique hotel’s operations, ensuring exceptional guest experiences and efficient operations. This role involves direct supervision of housekeeping, marketing, beach staff, and other departments, requiring both strategic oversight and hands-on involvement.

Salary Expectations:100,000-120,000

Health, Dental and Vision

401K

Vacation

Bonus

Director of Rooms/Guest Services Manager Responsibilities:

• Oversee daily hotel operations, ensuring each department operates seamlessly and meets high standards.
• Develop and implement operational policies to maintain a smooth guest experience and efficient workflows.
• Coordinate with department heads, including housekeeping, marketing, front desk, and beach staff, to align on goals and maintain quality.
• Ensure a welcoming and memorable experience for each guest, addressing feedback and managing guest relations.
• Maintain high standards of cleanliness, hospitality, and service across all touchpoints.
• Lead recruitment, training, and development efforts for all departments, fostering a positive and collaborative team environment.
• Schedule and manage beach staff, housekeeping, front desk, and other teams to ensure adequate coverage and high service standards.
• Conduct regular team meetings to keep staff informed, motivated, and aligned on hotel goals and standards.
• Supervise housekeeping operations, ensuring rooms and public areas are consistently clean, well-maintained, and aesthetically pleasing.
• Coordinate with maintenance teams for preventive maintenance and repairs, ensuring the hotel’s facilities and equipment are always in top condition.
• Collaborate with the marketing team to create and implement effective marketing strategies to increase occupancy, attract guests, and enhance the hotel’s brand.
• Oversee social media content, promotional events, and guest engagement activities, ensuring they align with the hotel’s image and goals.
• Oversee budgeting, revenue generation, and cost management for all departments, working to maximize profitability.
• Prepare financial reports, monitor expenditures, and manage vendor relationships to control costs.

Director of Rooms/Guest Services Manager Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).
• 5+ years of experience in hotel management, ideally in a boutique or resort setting.
• Proven track record in managing multiple departments, including housekeeping, marketing, and guest services.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in hotel management software, social media platforms, and budgeting/financial analysis.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person's age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.   JOB ID: 147988 #post

Mitch Marron