Are you a hospitality professional with a passion for delivering outstanding guest service? Do you enjoy leading teams and creating memorable experiences for travelers? We seek a dynamic Front Office Manager to oversee the daily operations of our front desk and provide a seamless experience for our guests from check-in to check-out. As a boutique hotel, we value creativity, initiative, and a personal touch in everything we do. If this sounds like you, we’d love to meet you!

Front Office Manager Responsibilities:

• Manage daily operations including check-ins, check-outs, reservations, and guest requests with efficiency and professionalism
• Handle guest concerns and feedback, resolving issues promptly and maintaining a high level of guest satisfaction
• Collaborate with other departments (housekeeping, maintenance, and food & beverage) to ensure smooth operations
• Optimize room revenue by managing reservations and promoting hotel services and amenities

Front Office Manager Requirements:

• Associate or Bachelor's degree in Hospitality Management or related field
• Proven experience in front desk or hospitality management, ideally in a boutique or luxury hotel.
• Exceptional customer service and communication skills, with a passion for creating memorable guest experiences
• Proficiency in hotel management software Opera Cloud and other office software
• Bilingual, Spanish proficiency

Front Office Manager Benefits:

• Competitive salary with performance-based incentives
• Health insurance and retirement plan options
• Discounts on hotel stays, dining, and other hotel services

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person's age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.   JOB ID: 144886 #post

Antonio A. Soto