Goodwin Recruiting
Client Services Director
Columbia, TNEngineering$165,000 - $215,000
Job Summary
Client Services Director
The Service Director leads and manages service initiatives, collaborating with clients and service teams to optimize strategies, enhance customer experiences, and ensure smooth service delivery. This role is responsible for guiding a skilled service team, achieving service-related objectives, meeting financial targets, and implementing strategic initiatives while fostering strong client relationships.
Client Services Director Responsibilities
- Develop and implement service strategies aimed at exceeding client satisfaction and retention goals.
- Oversee service operations to achieve or surpass financial objectives by analyzing expenses and revenues to ensure profitability.
- Identify and execute strategic initiatives to enhance service quality, efficiency, and profitability.
- Build and maintain strong relationships with new and existing clients, ensuring their service needs are met and exceeded.
- Collaborate with other departments to streamline service processes and ensure optimal service delivery.
Client Services Director Requirements
- At least 5 years of experience in the Industrial Equipment industry
- Bachelor degree required
- Measurable track record in developing and maintaining strong client relationships
- Proficient in analyzing information and implementing innovative service solutions
- Commitment to continuous improvement and client-focused service delivery
Client Services Director Benefits
- Health, Vision, and Dental Insurance
- 401k
- PTO
- Sick Leave
- Potential Bonuses
Rico Villavicencio