Client Services Director

The Service Director leads and manages service initiatives, collaborating with clients and service teams to optimize strategies, enhance customer experiences, and ensure smooth service delivery. This role is responsible for guiding a skilled service team, achieving service-related objectives, meeting financial targets, and implementing strategic initiatives while fostering strong client relationships.

Client Services Director Responsibilities

• Develop and implement service strategies aimed at exceeding client satisfaction and retention goals.
• Oversee service operations to achieve or surpass financial objectives by analyzing expenses and revenues to ensure profitability.
• Identify and execute strategic initiatives to enhance service quality, efficiency, and profitability.
• Build and maintain strong relationships with new and existing clients, ensuring their service needs are met and exceeded.
• Collaborate with other departments to streamline service processes and ensure optimal service delivery.

Client Services Director Requirements

• At least 5 years of experience in the Industrial Equipment industry
• Bachelor degree required
• Measurable track record in developing and maintaining strong client relationships
• Proficient in analyzing information and implementing innovative service solutions
• Commitment to continuous improvement and client-focused service delivery

Client Services Director Benefits

• Health, Vision, and Dental Insurance
• 401k
• PTO
• Sick Leave
• Potential Bonuses

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person's age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.   JOB ID: 141589 #post

Rico Villavicencio