Customer Service Operations Manager needed for a high-volume call center. If you're an experienced customer service leader with tech skills and a track record of improving results, please send your resume.

Customer Service Operations Manager Qualifications:

• 4+ years in customer service, in a leadership position
• Experience in data research and/or customer service center
• Experience in a fast-paced, high volume environment
• Technology savvy – able to work with website/platforms on maintenance, upgrades, and potential redesign 
• Bachelor’s degree preferred

Customer Service Operations Manager Responsibilities:

• Oversee call center staff, including hiring, scheduling, training, coaching
• Hold staff accountable to meeting KPI’s and high standards of customer service
• Handle escalation calls
• Prepare reports on measurables such as KPI’s, output, call response time
• Continuous improvement, working to improve output and results

Customer Service Operations Manager Benefits:

• Healthcare package
• PTO & Holidays
• Retirement package
• Growth opportunities

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person's age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.   JOB ID: 140660 #post

Chris Barillari